Shipping Policy

Last updated: August 8, 2026

At Sky Maps Co., we are committed to processing and shipping your order as efficiently as possible. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from skymapsco.com.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Orders are not normally processed or shipped on weekends or public holidays. Processing times may be slightly longer during periods of high order volume, promotional events, or holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

2. Shipping Times

Estimated delivery times depend on the destination and shipping method selected at checkout.

Estimated delivery times are provided for guidance only and are not guaranteed, as delivery may be affected by circumstances outside our reasonable control.

• United States: approximately 5–12 business days
• Canada: approximately 7–15 business days
• United Kingdom: approximately 5–12 business days
• Australia: approximately 7–15 business days
• European countries: approximately 5–15 business days
• Other international destinations: approximately 7–20 business days

Delivery times may vary depending on the destination, carrier, customs processing, weather, holidays, local postal services, and other factors.

3. Shipping Costs

Shipping costs, when applicable, are displayed during checkout before the order is completed.

Shipping rates may vary depending on the destination, package size, weight, shipping method, and current carrier rates.

If free shipping is offered for a particular product, promotion, order value, or destination, the applicable conditions will be displayed on the website or at checkout.

4. Tracking Information

When tracking is available, tracking information will be sent to the email address provided during checkout.

Please allow some time for the carrier's tracking system to update after the shipping confirmation has been issued.

Tracking information is provided by the shipping carrier and may occasionally take several business days to show movement.

5. Delivery Delays

While we work with our shipping partners to provide reliable delivery, delays may occur due to circumstances outside our reasonable control.

These circumstances may include:

• Severe weather;
• Transportation disruptions;
• Carrier delays;
• Customs processing;
• Public holidays;
• Incorrect or incomplete delivery information;
• High shipping volumes; or
• Other circumstances beyond our reasonable control.

If your order appears to be significantly delayed, please contact us at skymapsco@gmail.com and include your order number so we can review the shipment.

6. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, we may contact the customer to arrange a reshipment or other appropriate resolution.

Additional shipping charges may apply to a replacement shipment when the original delivery failure was caused by incorrect or incomplete information provided by the customer.

7. Lost or Missing Packages

If tracking information indicates that your package has been delivered but you have not received it, please first check with household members, neighbors, building management, or the local delivery carrier.

If you are still unable to locate the package, please contact us at skymapsco@gmail.com with your order number and tracking information.

We will review the shipment information and, where appropriate, work with the shipping carrier to investigate the issue.

8. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible after delivery.

Please provide your order number and clear photographs of the package and the product so that we can evaluate the situation.

Confirmed damaged or defective products may qualify for a replacement or refund in accordance with our Return & Refund Policy.

9. Customs, Duties, and Import Taxes

For international orders, the destination country may impose customs duties, import taxes, brokerage fees, or other charges.

These charges are determined by the destination country's authorities and are generally the responsibility of the customer unless otherwise stated at checkout or required by applicable law.

Sky Maps Co. does not control the amount or timing of customs charges or customs processing.

Customers are responsible for complying with applicable import requirements in their country.

10. Address Changes

If you need to change your shipping address after placing an order, please contact us immediately at skymapsco@gmail.com.

We will make reasonable efforts to update the shipping information before the order is processed.

Once an order has been processed or shipped, we may no longer be able to change the delivery address.

11. Multiple Items in an Order

If an order contains multiple products, the products may be shipped together or separately depending on product availability, fulfillment requirements, warehouse location, or shipping arrangements.

If products are shipped separately, you may receive separate tracking information for each shipment.

12. Shipping Restrictions

Certain products or destinations may be subject to shipping restrictions imposed by carriers, customs authorities, or applicable laws.

If we are unable to ship an order to the destination provided, we will contact the customer and, where appropriate, provide an alternative solution or refund.

13. Contact Us

If you have questions regarding shipping, delivery, or your order, please contact us:

Sky Maps Co.
Email: skymapsco@gmail.com
Website: skymapsco.com

Please include your order number whenever contacting us about an existing order.

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Sky Maps Co. — Shipping Policy
Last updated: August 8, 2026