Return & Refund Policy

Last updated: August 8, 2026

At Sky Maps Co., we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible to return the product and receive a refund, subject to the conditions described below.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the following conditions must be met:

• The return request must be submitted within 30 days of delivery.
• The product must be in its original condition.
• The product must not have been used, damaged, washed, altered, or modified.
• The product should be returned with its original packaging and any accessories or materials supplied with the order.
• The product must be adequately packaged to prevent damage during return shipping.

We reserve the right to refuse a return if the product does not meet these conditions.

2. How to Request a Return

Before sending any product back, please contact us at:

Email: skymapsco@gmail.com

Please include the following information:

• Your full name
• Order number
• Email address used for the purchase
• Product you wish to return
• Reason for the return
• Photos of the product, when applicable

Our customer support team will review your request and provide return instructions if the return is approved.

Please do not send a product back to the sender address shown on the original package without receiving return instructions from us first.

3. Return Shipping Costs

For a return due to a change of mind, incorrect selection, or another reason not caused by Sky Maps Co., the customer is responsible for the cost of return shipping.

For products that arrive damaged, defective, incorrect, or materially different from the product ordered, Sky Maps Co. will review the case and, when the claim is confirmed, provide an appropriate resolution, which may include a replacement or refund.

If a return is required because of an error attributable to Sky Maps Co., we will provide instructions regarding the return shipping.

4. Damaged, Defective, or Incorrect Items

Please contact us as soon as possible after receiving your order if:

• Your product arrived damaged;
• You received an incorrect product;
• The product has a manufacturing defect; or
• Your order is missing an item.

Please contact skymapsco@gmail.com with your order number and clear photographs showing the issue and the condition of the packaging, when applicable.

We will review the information and determine the appropriate resolution.

Depending on the circumstances, the resolution may include:

• A replacement;
• A partial refund; or
• A full refund.

5. Refunds

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

If the refund is approved, the refund will be issued to the original payment method used for the purchase, unless otherwise agreed or required by applicable law.

The time required for the refunded amount to appear in your account may depend on your payment provider or financial institution.

Sky Maps Co. does not control the processing time of third-party payment providers after a refund has been issued.

6. Partial Refunds

In certain circumstances, a partial refund may be offered instead of a full refund, including where:

• The returned product shows signs of use;
• The product is returned damaged due to inadequate packaging;
• Parts, accessories, or original materials are missing; or
• The condition of the product has materially changed after delivery.

Any applicable deduction will be communicated to the customer before the refund is processed.

7. Non-Returnable Items

Certain products may not be eligible for return where their nature, condition, personalization, hygiene requirements, or applicable law prevents a return.

Any product-specific return restriction will be clearly communicated on the relevant product page before purchase.

Where applicable law provides a mandatory right of cancellation, return, refund, or other consumer protection, those statutory rights will continue to apply.

8. Exchanges

If you would like to exchange an item, please contact us at skymapsco@gmail.com before returning the product.

Exchange availability may depend on product availability. If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

9. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at skymapsco@gmail.com with your order number.

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped.

Once an order has been processed or shipped, it may no longer be possible to cancel it. In that situation, you may request a return in accordance with this policy, where applicable.

10. Refunds for Undelivered Orders

If an order cannot be delivered because of an issue attributable to Sky Maps Co. or the shipping service, we will review the situation and work with the customer to determine an appropriate resolution.

If an order is returned to us because the customer provided an incorrect or incomplete shipping address, failed to collect the package, or otherwise caused the failed delivery, any refund or reshipment will be reviewed on a case-by-case basis.

Additional shipping costs may apply to a replacement shipment where the failed delivery was not caused by Sky Maps Co.

11. International Orders

For international orders, customers are responsible for providing a complete and accurate delivery address.

Any customs duties, import taxes, or other charges imposed by the destination country, where applicable, are the responsibility of the customer unless otherwise stated on the product or checkout page.

Customs charges do not constitute a product defect or an error by Sky Maps Co.

12. Legal Consumer Rights

Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be waived or excluded under the applicable laws of the customer's country or jurisdiction.

Where mandatory consumer protection laws provide rights that are more favorable than the terms described in this policy, those legal rights will apply.

13. Contact Us

If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us:

Sky Maps Co.
Email: skymapsco@gmail.com
Website: skymapsco.com

We aim to respond to customer inquiries as soon as reasonably possible.

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Sky Maps Co. — Return & Refund Policy
Last updated: August 8, 2026